Return Policy Outline:

1. ALL RETURNS WILL BE ASSESSED A RESTOCKING FEE.
   Since we offer Free Shipping on almost all orders we must assess a restocking fee to cover the original shipping and handling.
   ALL ORDERS UNDER $150.00 WILL BE CREDITED BACK LESS SHIPPING AND 5% RESTOCKING FEE
   THE RESTOCKING FEE WILL BE 15% FOR ORDERS $150.01 AND OVER.
2. An MRA must be requested within 30 days of delivery.
   
3. Special orders are not returnable.
4. All items that are returned must be in original condition (which includes original packaging). Please do not write directly on the package. This affect the resale of the product. Writing on packaging will incur an additional 5% Restocking Fee.
5. If the item is wrong due to wrong information given to us by the customer, we will reship the correct part and take the original back at the customers expense (which includes return shipping and reshipping the correct part). This falls under our Exchange Policy. See Exchanges
   
6. If the item is wrong because we sent you the wrong part, we will reship the correct part and take the original back at our expense. See Wrong Item Shipped/Damaged Item
7. ALL items being returned without a replacement (including Defective, Damaged, or Incorrect item(s)), will be assessed the restocking fee (see item #1 above).
8. All warranty claims must first be directed to the manufacturer, depending on what their individual warranties might be. In the event the warranty must be returned to the point of purchase we will handle the warranty claim. See Warranty Claims.
9. Any items returned billing the return shipping charges to the recipient (Truck Outfitters Plus) we will credit you back less the 30% restocking fee and return shipping charges.

Returns

All return items must have the RGA number on a packaging slip.

• You have 30 days from the date of delivery to request an MRA for any item that you no longer desire to keep.
  
• The item must be in completely resellable condition.
  
• Only unused, uninstalled merchandise will be accepted for return.
  
• Items must have all parts, installation instructions, warranty papers, and wrapped in the original packaging.
• Please do not write directly on the items packaging. See Item 4 of Return Policy Outline
• We will only credit the amount of the original purchase less any Shipping and Restocking Fees. The purchaser is responsible for all return shipping charges.
  

Exchanges
If you wish to exchange an item for another item, you must first request an exchange RGA for the returned item. The purchaser is responsible for the actual shipping charges on the item that is being exchanged for (new item), and if the item is of greater value than the original purchase the customer is responsible for the difference. If the item is of lesser value than the original, the 15% restocking fee will be applied to the difference. Additional shipping charges may be assess to the replacement item.

Delivery Refusal
Any items that are refused at delivery will be subject to the 30% Restocking Fees (unless we advise you to do so).

Missing Parts (from inside the package)
If an item is delivered with missing parts the manufacture will usually ship replacement parts directly to the customer. Contact Truck Outfitters Plus at 1-888-234-3544 and we will either arrange for the missing parts to be sent to you or we may provide you with the manufactures telephone number for you to explain directly any incidental parts that may be missing.

Products Damaged During Shipping
In the event the product is received damaged, a claim must be filed with the shipping company. Once the shipping company picks up the damaged item for inspection, a replacement will be shipped out at no additional charge.

Wrong Item Shipped/Damaged Item (damage not caused in shipping)
In the event that you receive the wrong item (but the correct item was ordered) or you receive a damaged item (damage did not occur during shipping) we will send you ONE call tag to have the item(s) picked up for return shipping. It is the responsibility of the customer to make sure that the item is ready for pick up or arrange for pickup if the call tag is received via standard mail. If the item is not ready to be picked up it is the customers responsibility to arrange shipping the item back to us. We will only allow one call tag and at no time will we issue a second call tag. Once the item is returned in resellable condition, we will ship the correct item at no additional charge to you. To expedite the correction, the replacement item can be paid for (allowing for immediate shipping) and credit issued once the original item is returned. If you wish to return the item without a replacement, you will be credited less the 15% or 25% restocking fee. See our Return Policy Outline Item 6

Warranty Claims
In the event there is a warranty issue, we will direct you to the manufacturer. If the manufacturer requires that the item is returned to the point of purchase we will handle the warranty claim (provided the item was purchased from Truck Outfitters Plus). However, all shipping cost (returning and reshipping) will be the responsibility of the customer.

Canceled Orders
We try to deliver our products in a very timely manner. With this in mind, once the order is submitted they are generally processed immediately (during normal business hours). If the order is placed after normal business hours, they will be processed the following business day, which allows more time to cancel. Once the item or items have been processed and are in line to ship, they can not be canceled. If an order is not cancelled on the same business day it was placed the orders will be accessed a 5% cancellation fee (before 4 pm Central Time).

We reserve the right to ammend our Return Policy at anytime without notice.